News & Events » Member Testimonials     FEBRUARY 2012  Katie, Thank you for going the extra distance with my credit line.  Your kindness and time is greatly appreciated!   Kellie     JANUARY 2012   Dear Metro Shores Credit Union   Just a quick note to let you know I will always be grateful to Metro Shores.  Metro Shores has low interest rates on loans.  I mainly deal with your Flat Rock branch and everyone is so friendly and welcoming.  Thank you very much for everything you have done for me!   Jennifer   NOVEMBER 2011  My wife and I took out a used car loan with Metro Shores this week at a great rate. I just have to say Michelle was great in putting the loan together for us and working with our schedules in closing the loan before the Holiday. It’s great knowing I can always receive the same great experience from everyone on your staff. It seems like everyone nowadays is always talking about the fees that big banks are charging along with how the banks always make them feel like a number. I just laugh because we never have to worry about that with our Credit Union. I’ve been a member close to 20 years, and I’m always telling everyone how great my Credit Union is and how we always get a friendly smile from everyone at your branch, low rates & fees, and awesome service! Thanks again for everything! Nate October 2011   Letter of Commendation for Stephanie C. and Roberta H.  As a former seminarian, Licensed Nursing Home Administrator and currently serving as a Delta Flight Attendant for over 15 years,I KNOW exceptional public service characteristics and delivery.  Please know this letter serves seperate commendations for both ladies above (though I chose to write one letter).  Both are PERSONABLE (not "just professional") each and every time I visit or call MSCU. That is a rare service quality these days and both demonstrate this quality EVERY encounter! I am a detail-oriented person and appreciate great service! Respectfully Submitted, Michael    September 2011 Hi Kim, Thank you for all your help. As always, it is such a pleasure to belong to Metro Shores Credit Union. You and your staff are the best. Alan May 2011 Thank you and your staff so much for all your help in the past 2 weeks.  You guys have been very helpful and professional and we can't thank you enough!   February 2011 Kim, Thank you very much for helping me with not one but two loans.  The customer service at Metro Shores Credit Union has been professional yet personal. I wish I would have joined years ago. I cannot thank you enough for all the help you have provided. Sincerely, Linda NOVEMBER 2010 Jeanell, thanks so much for your help! David, Gail & Nikohl. october 2010 Michelle, I just wanted to thank you for all your help in regards to my loan. It was appreciated more than you know! Sincerely, Pamela. September 2010 Kim C., Thank you!  Your help with the loan was much appreciated.  Thank you, Lou A. July 2010 I would like to applaud Metro Shores Credit Union for the excellent service we received on July 20, 2010.  Two of your employees at the Trenton office, Roberta and Stephanie V. were outstanding in their dedication to dealing with my parents.  They were professional and compassionate while discussing issues regarding problems with predators who hound the elderly to get information on bank accounts.  Your employees spent almost 2 hours rectifying the situation and displayed the utmost patience and good humor.  Please reward them and thank them for us. - Bonnie June 2010 Thank you to Kim C. for all the help she has given me.  I went through a divorce and my credit was terrible.  By doing a shares secured loan with Metro Shores Credit Union and getting everything worked out, my credit score is now in the 700’s.  Banks would not help me, but you did. - Dean   November 2009 Thank you for your assistance.  I just wanted to say how pleased I have been with the service and response at Metro Shores Credit Union!  All of the old “Local” banks have been gobbled up by bigger and bigger banks and it seemed not only had I lost control of my banking, but my local branch seemed pretty ineffective too!  Thanks again, keep up the good work. - Rob     October 2009 Hi Jeanell,  I have missed seeing you at the Trenton office.  You were a staple in my getting to where I am.  Things are going quite well.  I am slowly paying down my debt and have miraculously improved my credit score.  You all were instrumental in my success, and I am grateful for that.  Along with others, your willingness to help me through very destitute times saved me and my family.  I am now a product of your generosity, and contributing my skills and love to others! - Barb   Donna, This letter is to inform you of an outstanding employee.  Her name is Roberta.  It is my hope you already know what kind of attention she gives her clients.  On two occasions within the past month we have had a need to come and see personally, a bank person for assistance.  It was our pleasure to have Roberta assist us both times.  She brings a friendly smile and a calm approach to the table.  She works with the elderly in an appeasing manner, picks up a situation and carries the ball to a field goal, so to speak!  She was attentive to our needs and is definitely customer focused.  She presents well!  Roberta made us feel we were her only concern for that period of time.  It is difficult to find good employees these days that give their full attention to the customer.  Congratulations, you should be very proud to have her on your team! - Linda August 2009   I wanted to tell you the young lady that helped was of great help.  She was very patient, pleasant in directing me through the menu so that I could change my password and screen! - Beverly June 2009 Metro Shores Credit Union Staff,  I just wanted to thank you all for everything you have done for my daughter and I over the years!  You all are TRULY a GREAT business!  Especially in these days!  I would refer you to anyone and everyone!!  Thank you, Andrea April 2009 Michelle, I just wanted to thank you again for your thoughtfulness!  Not many people would have taken the time and put out the effort to help someone that they had met so briefly. - Kris January 2009 Metro Shores Credit Union, I called to ask questions concerning a renter depositing money into our account each month.  Melissa was very knowledgeable and explained everything thoroughly concerning the process and options available.  Please give my special thanks to her for the smile in her voice!  When you are dealing long distance with stressful situations having someone like her at the other end really helps! - Susan   Metro Shores Credit Union 2360 West Jefferson Trenton, Michigan 48183 (734) 676-8666 Fax: (734) 676-5759 info@metroshores.org